Government of Alberta Press Release
Alberta’s Winter Rules for utilities are keeping the lights and heat on for Albertans during the cold winter months.
From Oct. 15 until April 15, Alberta’s Winter Rules for utilities are in effect, ensuring that residential electricity services cannot be fully disconnected by retailers, and starting Nov. 15, natural gas services cannot be fully disconnected either.
As winter weather hits and temperatures drop, these rules protect vulnerable Albertans from having critical utility services cut off. This ensures people across the province are able to access the reliable energy they need to provide for their families, when it’s needed the most.
“No one should be forced to choose between keeping their homes warm or putting food on the table. During our harsh winters, utilities are not an option – they’re vital to the survival of Albertans and we’re taking action to make sure their heat and power stay on.” Nathan Neudorf, Minister of Affordability and Utilities
Regardless of the time of year, disconnection of utilities is prohibited if the forecast predicts sub-zero temperatures within 24 hours of a planned disconnection.
Beginning Nov. 1, customers with disconnected utilities will be contacted by the Utilities Consumer Advocate (UCA) to help them reconnect before winter.
The UCA partners with the Alberta Utilities Commission, utility retailers and distributors and other government agencies – such as Alberta Works and AISH – to help with reconnection.
“Many of the families and youth we support face tough choices during the winter months. These rules help ensure safety while giving organizations like Trellis time to provide support, helping Albertans stay housed, connected and hopeful for the future.” Jeff Dyer, Chief Executive Officer, Trellis Society
Albertans looking for help with their utility bills, making manageable payment arrangements, or who need support resolving a dispute with their provider, should contact the Utilities Consumers Advocate at 310-4822, email ucahelps@gov.ab.ca, or by visiting UCAhelps.alberta.ca.
Author: PressRelease
